LANDSCAPE ACCOUNT MANAGER                                                       San Diego CA

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JOB DESCRIPTION

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SUMMARY   

                                                                                     

The Account Manager plays an important role as the liaison between client and company.  Providing oversight to field operations, the Account Manager must have strong communication skills, the ability to anticipate issues and solve problems to ensure all client needs and expectations are met.  Working closely with the Branch Manager and Production Team, it’s important that this person be a service-minded team player, focused on building and sustaining long-term client relationships, develop achieving revenue goals and providing outstanding customer service.

 

COMPANY CULTURE

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Work with a well-established, fast growing company with a passion for landscapes.  This position provides the ability to work outside the office with seasoned professionals, strong work-ethic values, and a great team environment.

 

SALARY & BENEFITS

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• Competitive Salary commensurate with experience and qualifications

• 401(k) retirement account with Company match

• Company-provided vehicle

• Medical, dental, and vision coverage

• Paid vacation, holidays and sick leave

 

DUTIES & RESPONSIBILITIES

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• Develop and maintain long-term client relationships through communication and service

• Effectively manage accounts to ensure client renewals and a high retention rate

• Develop and maintain scheduled site walkthroughs with clients to ensure quality and expectations are met

• Proactively present site enhancement ideas and opportunities to sell ancillary services

• Network with existing clients to earn referrals and develop new industry relationships

• Manage multiple accounts to achieve quality, retention, growth and profitability objectives

• Work cooperatively with Branch Manager/Team to ensure client’s needs are consistently met

• Create client proposals, contracts, recommendations, and estimates to meet client’s objectives

• Promote a safe environment for employees, customers, and general public

• Create and pursue networking opportunities: develop new relationships and sales opportunities  

 

REQUIREMENTS

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• 2 or 4 year college degree in related field and/or 2-3 years landscape/horticulture experience

• 3+ years customer service, sales and communication experience or combined

• Excellent Client Relations, a people person, conversationalist, service-minded work ethic

• Proactive communication skills: verbal, email and written

• Lead, build and manage teams, work collaboratively within a team environment

• Proactive ability to anticipate, recognize, and solve problems

• Understanding of horticulture, plant care, irrigation and chemicals

• Excellent Time Management Skills 

• Proficient computer skills

• Possess a strong drive for success