LANDSCAPE ACCOUNT MANAGER                                               Orange County CA

 

JOB DESCRIPTION

 

SUMMARY                                                                                          

 

The Account Manager is the primary customer service liaison for the company.  In many ways they are the face of the company and management.  They build and sustain meaningful long-term client relationships with a focus on retention, ancillary sales and oversight of field operations.  The Account Manager works closely with both the Branch Manager and production team to ensure the quality and service expectations of the client are met.

 

SALARY & BENEFITS

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• Competitive Salary commensurate with experience and qualifications

• 401(k) retirement account with Company match

• Company-provided vehicle

• Medical, dental, and vision coverage

• Paid vacation, holidays and sick leave

 

RESPONSIBILITIES

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• Develop and maintain long-term client relationships through communication and service

• Effectively manage accounts to ensure client renewals and a high retention rate

• Develop and maintain scheduled site walkthroughs with clients to ensure quality and expectations are met

• Proactively present site enhancement ideas and opportunities to sell ancillary services

• Network with existing clients to earn referrals and develop new industry relationships

• Manage multiple accounts to achieve quality, retention, growth and profitability objectives

• Work cooperatively with Branch Manager/Team to ensure client’s needs are consistently met

• Create client proposals, contracts, recommendations, and estimates to meet client’s objectives

• Promote a safe environment for employees, customers, and general public

• Create and pursue networking opportunities: develop new relationships and sales opportunities  

 

REQUIREMENTS

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• 2 or 4 year college degree in related field and/or 2-3 years landscape/horticulture experience

• 3+ years customer service, sales and communication experience or combined

• Excellent Client Relations, a people person, conversationalist, service-minded work ethic

• Proactive communication skills: verbal, email and written

• Lead, build and manage teams, work collaboratively within a team environment

• Proactive ability to anticipate, recognize, and solve problems

• Understanding of horticulture, plant care, irrigation and chemicals

• Excellent Time Management Skills 

• Proficient computer skills

• Possess a strong drive for success